Remote Technical Support
Often we can work remotely with our customers in assisting them to maintain their hardware. For example, if a projector lamp expires, customers can request a new lamp via the Customer Portal; we will ship out a new one, offering telephone guidance for installation as needed. We can also remotely log-in to customer’s computers to troubleshoot, upgrade, or adjust the software aspects of 3D perception solutions.
Field Service
When we cannot address customer support needs remotely, field service is offered.
Upgrades
We offer a range of retrofits, enhancements, and upgrades that can improve legacy system performance, whether the original system was provided by 3D perception or otherwise. Contact us for a consult on your specific issue.